December 2019


Happy Holidays From Our Families to Yours

Wishing you the joy of family, the gift of friends, and the perfect song to enhance life’s journey. Around the world and from sea to shining sea, enjoy special greetings from the entire MusicMaster family.

"May you be surrounded by people you love and people who love you this Christmas. And why not make a New Year's resolution to get a comprehensive review of your MusicMaster rules from one of our music scheduling experts? We're always happy to help you build an even bigger audience! Merry Christmas and a Happy New Year from Joe & Melanie Knapp."

Joe Knapp (President/Founder) and Melanie Knapp (Executive Assistant)

"Happy Holidays and a Prosperous New Year to all our MusicMasters around the world! For your New Years Resolution, why not check out all of the learning resources available on our website, like the blog, walkthroughs and webinars? Even if you're a seasoned pro, you just might find a time-saving trick or MusicMaster tool that will inspire new ideas and make your life a lot easier in 2020!"

Laurie Knapp (CEO/CMO) with Joe & Brian Knapp

"Happy Holidays from the Wirt Family - Scott, Alysia, Emily and Melody

Scott Wirt (Vice President and CTO)

"Carmen, Benji, Baby Max, and Jesus want to wish all our MusicMaster clients Happy Holidays and a wonderful new year."

Jesus Rodriguez (MusicMaster Scheduling Consultant & VP/Latin American Operations & Sales/Support

"Merry Christmas from the Parkers to you! Molly can’t wait!"

Jerry Parker (Director of Technical Services)

"Happy holidays from Rusty and Liz! We hope you have a great new year in 2020!"

Liz Standerfer (Controller)

"I hope you all have a Merry Christmas and I look forward to making more great radio with all of you in 2020! I hope you get to enjoy some downtime with your family too!"

Dave Tyler (MusicMaster Scheduling Consultant)

"Wishing you and yours happy holidays and best wishes for the new year. — The Stalnaker Family"

Jeff Stalnaker (Software Engineer)

"Wishing everyone a wonderful holiday and may the new year bring each of you happiness, love and prosperity. Love The Nsuk's"

Mary Jo Nsuk (Corporate Accountant)

"Cole and Laura along with Ghost and Mabel wish you happy holidays! We hope Santa brings you everything on your list this year!"

Cole Marshall (Webmaster)

"Congratulations, you just wrapped up an entire decade full of memories! As you get ready to write many more chapters, remember to work smarter and not harder in this next decade – use MusicMaster features like Auto Platoon, Mass Changer, and Optimum Scheduling Goals to make your life easier. If you need help, just call us. Seasons Best and Happy New Year to you and yours from Mom, Pops Malone, and myself Chris!"

Chris Malone (MusicMaster Scheduling Consultant)

"Merry Christmas from Jerry, Kathy, Kyli and Brock Butler."

Jerry Butler (VP/Sales)

"We had a great 2019 settling into our new home and enjoying lake life.  I hope your 2019 was great, too, and here's a toast to an even greater 2020! - Paul and Nichole Ziino"

Paul Ziino (VP/Support)

"As we celebrate another Christmas, the Finch home is filled with festive reminders of the season. Among these decorations are beautiful candles shining brightly for all to see. A candle makes no noise and the longer it burns, the smaller it becomes. Best wishes to our extended MusicMaster family worldwide at this magical time of year. May we all be candles, silently providing light and warmth for others in 2020 and beyond. - Shane and Jana Finch"

Shane Finch (VP/Business Relations)

"My wife Stacy and I want to wish everyone a very Merry Christmas, and may your 2020 be filled with many blessings (and no unscheduled positions)!"

Brian Wheeler (MusicMaster Scheduling Consultant)

"Merry Christmas and a joyous New Year to all my MusicMaster friends and clients all over the planet - you're the best!  #1 in my book!!"

Marianne Burkett (MusicMaster Scheduling Consultant)

"Jane and I want to wish all my MusicMaster clients all the best for the holidays!  We hope that everyone gets to reconnect with family and friends during this season and remember, if you wear stretchy pants at dinner, you won't have to loosen the belt!  May you all have a safe and wonderful time.  If you make one New Year's resolution... consider this one... you resolve to do a daily backup!"

Malcolm Sinclair (Sinclair Media - MusicMaster Canada)

"Merry Christmas to all of our amazing clients! Hoping the next year is amazing for you all."

Vania Smrkovski (Software Engineer)

The international sales and support partners of MusicMaster also send the very best Christmas wishes from all over the world. The teams of ON AIR as well as BVMEDIA, CREATE CONSULT RESEARCH, KNOW MEDIA, SWISS MEDIA PARTNERS and TOP OF MIND came together in Milano for the last event of this year's MusicMaster Tour through more than a dozen European cities. After their partner meeting, everybody enjoyed an Italian Christmas party organized by Roberto Bellotti and his team from BVMEDIA. Scott Wirt, Vice President and CTO of MusicMaster, was also a guest and the whole partner network was very happy and pleased to have him. Merry Christmas!

Christmas Dinner with MusicMaster friends and family

ON AIR Team wishing you Merry Christmas in front of the Milano Cathedral

MusicMaster's Jesus Rodriguez Earns MBA and Promotion

Please join us in congratulating Jesus Rodriguez on the successful completion of his Master of Business Administration (MBA) degree from the University of Dallas.

MusicMaster CEO Laurie Knapp commented: "Jesus has been an incredible asset to our team from Day One. He is constantly driven by a desire to develop new talents and ventures, and we are proud to have been part of his latest accomplishment. Jesus has impressed us all over the past two years, not only passing his courses with the highest marks, but also keeping up with other exciting industry ventures, a growing family, and continuing to provide the highest level of service for our MusicMaster clients."

In addition to earning his MBA credentials, Jesus also received a promotion at MusicMaster, taking on the responsibilities of Vice President of Latin American Operations & Spanish Support/Sales. Our many current Latin American clients have been fortunate to work closely with Jesus over the years. Now, Jesus will lead the charge in introducing MusicMaster to even more regions of the Latin American radio world. As an integral member of our Dallas Headquarters, Jesus will also be part of other ventures that will exercise the new skills and experiences he has gained.

Jesus shared: "'Don’t let knowing get in the way of learning!' This quote was one of the first things I heard in my formal introduction to the Masters of Business Administration program at the Satish & Yasmin Gupta College of Business at the University of Dallas. Whether it’s management, leadership, emotional intelligence, or finances, no matter how long you have been a part of your industry or how many years of experience, do not allow 'knowing it all' to get in the way of learning.

"While I have been taking what I have learned in my classes to the MusicMaster office in pieces for the last two years, I am excited to officially be able to put in the knowledge I have gained to work as Vice President of Latin American Operations & Spanish Support/Sales and part of the team dealing with new product expansions here at MusicMaster, Inc.

"A big thank you to my wife, kids, and entire family for all of their patience during the two years of school with no breaks. It was a team effort to make time for the assignments and jump in to help with the fatherly duties. Also, a big thank you to my extended family here at MusicMaster, Inc., for the flexibility to work around my schedule. Thank you to our amazing team for jumping in to assist me at times that I may not have been available, and to our clients for your patience with me when you would receive an out-of-office reply. Thank you to our MusicMaster, Inc. founder Joe Knapp, our CEO Laurie Knapp, and the entire Knapp family for their support throughout the entire process as well as their trust in in me with my new role at the company."

Jesus with his wife Carmen and two boys, Benji and Baby Max

Jesus with MusicMaster President/Founder Joe Knapp

Vote Now for our MusicMaster Humanitarian Award Finalists

Once again, MusicMaster is sponsoring the All Access Industry Awards at the 2020 Worldwide Radio Summit and presenting the MusicMaster Humanitarian Award, to recognize stations and individuals dedicated to using radio's reach to rally support for important causes.

After a round of nominations, the Top Five Finalists have been selected in both award categories. They are:

Individual Award Finalists

  • David Safar, Managing Dir., KCMP/Minneapolis
  • Ellen K, Mornings, KOST/Los Angeles
  • Jeff Katz, Afternoons, WRVA/Richmond
  • Mark Pennington, PD, WRIF/Detroit
  • Ryan Seacrest, Mornings, KIIS/Los Angeles
Company Award Finalists
  • KPRI-FM, San Diego, owned and operated by the Pala Band of Mission Indians
  • KSON-FM, San Diego, owned by Entercom
  • WSOU-FM, South Orange, NJ, student run station at Seton Hall University
  • Saga Communications
  • Univision
Congratulations to all of our finalists! Along with them, we would like to recognize and thank all of the nominees who shared their stories of oustanding service.

You can log in at All Access to vote for your favorite finalists, along with your picks for all of the other Industry Awards. Voting will close on February 9.

Submit your ballot at: https://www.allaccess.com/wwrs/vote

Programming Like a Pendulum

In each newsletter, we present a guest article from one of our MusicMaster ProTeam consultants. This month, Tracy Johnson of the Tracy Johnson Media Group describes how to sequence music like the flow of a pendulum.


When a programmer finds a way to improve music flow, it's like discovering the Holy Grail of music programming. It's probably how Alexander Graham Bell felt the first time he heard the telephone ring.

Music flow should be a primary goal for every programmer. It's at the core of a station's success. The song-to-song sequencing is more important than just about anything else.

Every time a listener tunes in, they should get a snapshot of the images a brand wishes to project. That means a balance in tempo, texture, genre, familiarity and exposure of new songs.

Yet song-to-song music sequencing is a big problem for most station playlists. A swinging pendulum could be the key to improve music flow. Here's how:

Schedule Music Like a Pendulum

A pendulum swings back and forth from one extreme to the other. It always passes through the center. So should music on the radio. This prevents extreme segues and makes the station easier to listen to. That, in turn, enhances TSL.

To set up a pendulum system that delivers the desired sound:
1. For each song attribute used in the music system database, identify the center (core sound) of your station.

2. Code all songs in the library against the center. Always code just one attribute at a time. For example, go through the whole library coding for tempo, then repeat for each of the other codes used.

3. When scheduling, ensure the musical pendulum passes through the center before visiting either extreme.
For example, a CHR station's musical center may pure pop music (Justin Bieber, Beyonce, Justin Timberlake). The extremes on one side may be:
  • Dance
  • Hip Hop
On the other side you may find:
  • Pop Rock
  • AC/Soft
The goal for song sequencing could be:
Pop-Dance-Pop-Pop Rock-Pop-Hip Hop-Pop-Soft/AC-Pop-Pop
If the station leans a bit more to the rhythmic side of the spectrum, fine-tune the flow to allow something like this:
Pop-Dance-Hip-Hop-Pop-Pop Rock-Pop-Dance-Hip Hop-Pop
In this case, take care to clearly identify differences in coding between Hip Hop and Dance.

Improve Music Flow Execution

To emphasize the science of scheduling music, set up categories based on music type, and manage the pendulum through clocks. Or manage it with a series of rules that require a defined song type in specific clock slots. I prefer doing it through clocks, but that's up to you.

If you don't want to delegate that much of the decision to the software, work with the programming team to fully understand how to "hear" the station each day in the manual scheduler.

The objective is simple:
  • When playing an extreme type of song that appeals to a subset of the station's target audience, always return to the center.
  • Never play two of extreme songs back to back.
  • Avoid swings from one extreme to the other.
This will give your station a consistent, natural flow. Listeners won't notice it and comment on it, but they'll feel it every time they tune in. This is a detail that adds layers of unique listening benefits to a station brand.

Conclusion

Getting settings (coding) set properly will take time and experimentation, but once it's set, the difference will be amazing.

Take your time in coding, and make sure the categories, clocks and song titles are working together to achieve the desired sound.


Want more advice like this? Read more about Tracy and his services on our ProTeam page or on Tracy's website: TJohnsonMediaGroup.com. Or contact Tracy directly at (858) 472-3546 or Tracy@TJohnsonMediaGroup.com.


  Quick Tip

Clock Options on InfoBar

The InfoBar has many quick ways to work with your clocks. You'll find tabs for Clocks, Format Lists, Clock Grids, Lognotes and Elements. It's that Elements tab that you may not be familiar with. This lists all the different element types you can add to a clock. You can drag these right into the clock. Even better, if you hover over these, you'll see a little dialog box that will tell you how you can use your keyboard to set all the parameters for the element.

New From the MM Blog
SOS! SAVE OUR STATION! (...or How I Learned to Love the Backup)

by Brian Wheeler - Your MusicMaster database is your baby. It’s what makes your station like no other on the planet. You’ve pored over the rules, you’ve edited and exported countless logs, added and moved countless songs. It is the essence of the station. It’s your product. What would you do without your database?

Let’s not find out! You’ve heard MusicMaster scheduling consultants hound you for years to perform regular backups, so you know the drill. You may already dutifully perform backups. I know several users who back up their data daily. But there is a NEW threat that you should be aware of, if you’re not already.

At least three major broadcast groups in North America have been hit by ransomware in the last year. Ransomware shuts down your systems and holds them hostage, hoping for a big payday. Cybercrime is on the rise, and everyone is a potential target. Hopefully your IT/Engineering department has taken steps to lessen the threat. But YOU can do something for yourself, too!

Under Tools, Backup, you can not only create a standard backup, but you can create a CUSTOM backup.


This enables you to put a backup of your data in another location besides the standard backup to your data folder, a place that could be vulnerable to ransomware or crashes. One extra backup to your thumb drive and you’ve got an extra layer of protection should the worst occur...

Continue Reading in Blog


"Stuff Happens" - A Disaster Recovery Regimen

by Jerry Parker - We all know about backups, right? We know how important they are, and how critical they can become in the event of a system failure. I’m not going to remind you again about them, as you no doubt are very much aware of their value. Instead, I’m going to ask you a different question:

When was the last time you tested your backup to be sure it worked?

I’ll pause for a second or two to let that sink in….

In my experience, most companies are pretty good at performing periodic backups. Naturally some are better than others, but I can say that in my experience with customers very few have actually (if ever) tested their backups to be sure all was well with them. Backups can fail too, just like any other software. An important part of your disaster recovery plans should periodically include testing your recovery processes. It will do you no good to discover, in the heat of an emergency, that your recovery process was flawed and you didn’t know it. When formulating your disaster recovery plans, you should consider all foreseeable scenarios, including what to do if something you were counting on suddenly wasn’t there. What would you do in event of an emergency, if you tried to restore your latest backup and it failed?

Here is the disaster recovery regimen I use for protecting my data...

Continue Reading in Blog

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European Genius Tour Wraps Up in Milan

MusicMaster's European sales and support partners have completed their tour across the continent, hosting learning and networking sessions in over a dozen major cities. Their final stop was Milan, Italy, led by our partners at ON AIR, Roberto Bellotti and his team from BVMEDIA, and MusicMaster VP and CTO, Scott Wirt.

ON AIR's Max Müller

MusicMaster clients sharing ideas

Gabriele Autelitano

MusicMaster VP/CTO Scott Wirt presents new features

Host Roberto Bellotti, CEO/Founder of BVMedia

Genius Days make learning fun

Of course there are treats and champagne to celebrate all the new knowledge gained!

Grazie mille to the outstanding group who joined us that day!

Radio Popular Madrid

MusicMaster Version 7 is at work in three formats of our client Radio Popular in Madrid, Spain. ON AIR's Rainer Eichhorn visited the station for a full day workshop working on Cadena 100, Rock FM and Mega Star FM.

Rainer said, "The great team is super professional and they are making perfect use of the MusicMaster functionalities. We spent the day mainly on fine tuning matters and on juggling ideas how MusicMaster can be used even deeper in the future. Fun, Fun, Fun!"

We want to thank the whole team of Radio Popular for their long and loyal partnership with MusicMaster and ON AIR! it was a wonderful day in Madrid and Rainer is hoping to be back at the station again in the next year.

MusicMaster in Missouri

MusicMaster VP of Support Paul Ziino recently visited with MusicMaster stations in St. Louis and Kansas City, MO. First, he spent time with one of our newest clients, Radio Arts Foundation Classic 107.3 in St. Louis. They're brand new to MusicMaster and are working towards implementing it along with Nexus for their Wide Orbit system. Lots of learning was going down in STL!


L to R : Paul Ziino, John Clare, Julie Schuster, Jim Doyle, Kathy Lawton Brown, Tom Sudholt, and Brandon Lamew at Classic 107.3, The Voice of the Arts in St. Louis.

St. Louis is also the home of Entercom's KYKY, KEZK, and KNOU. There, Paul got to spend some time with Jen Myers and Stel Pontikes, and really dive into MusicMaster with Cat Thomas and Trish Gazall. They covered everything from adding songs to scheduling and editing logs. A super-productive day across the board.


L to R: Cat Thomas (OM), Paul, Trish Gazall (MD).

Finally, Paul spent the next day with the crew from Entercom Kansas City. They went over all things MusicMaster: Library, clocks, rules, scheduling, editing, analysis, and history. Some highlights were rotation analysis, Auto Burn and Category Quick Move, along with a delicious lunch courtesy of Joe's Kansas City Bar-B-Que.


L to R: Jeriney (MD), Nikki Vivas (Music Coordinator/Morning Host), Paul, Mike Kennedy (OM) and Matt Gaspke (APD).

Tim Roberts

VP Programming-Entercom Detroit, MI

Tim Roberts, Vice President of Music Programming for Entercom Detroit has over 40 years of on-air and radio programming background across the U.S.

A graduate from Central Michigan University with a major in Broadcast and Cinematic Arts and Minor in Journalism, Tim began his programming career working simultaneously at country station WCEN-FM in Mt. Pleasant and interning at WRIF in Detroit.

After being honored by Central Michigan University as Radio Broadcaster of the year he programmed legendary stations like KHAK-Cedar Rapids, WPCM-Greensboro, KDRK/KGA-Spokane, KSAN and KNEW- San Francisco, WKKT-Charlotte, WWWW-Detroit and later joined Cumulus Media Corporation as VP Midwest Operations and oversaw over 25 multi-city stations and formatted radio stations including Country, Rock, Top 40, Talk, Sports, and Big Band, and Classic Hits. Tim also served as a regular host/celebrity judge on the TNN Network show “You Could be a Star” and as a TV Voice announcer.

In 2005, Roberts joined the Detroit Entercom Cluster as Operations Manager/Program Director at WYCD (Country) also adding Programming duties at WOMC (Classic Hits) and WDZH (Adult Contemporary). Tim also helps oversee some of the Motor City’s largest broadcast events including the legendary WYCD Hoedown, and the World’s Largest Classic Car Event, The Woodward Dream Cruise and Entercom’s Musictown Studio Programming.

In 2016, Mr. Roberts has been instrumental in the launch of many major country artist's careers and was elected by the Country Radio Broadcasters to the National Hall of Fame. He also joined the Academy of Country Music Board of Directors and during his tenure in Detroit has won ACM, CMA, Country Aircheck and 4 Marconi Awards and just received a Marconi Nomination again this year for WYCD.

In 2019, Tim Roberts was also named VP Country Programming for Entercom, overseeing the Country Formatted Stations across America for the company. Tim also currently serves on the Country Radio Broadcasters Board of Directors, Consultant for Central Michigan BCA Academic Advisory Board and is Vice President of the Friends of Cabrini, on the Detroit Music Awards Board ACM Board, CMA Board and on the St. Jude Children’s Hospital Country Cares Advisory Board. He currently resides in Farmington Hills, with his wife Lori, (also a CMU Broadcaster), and has 3 children Justin, Aaron, and Kelcie.

Regarding his experience with MusicMaster, Tim shares:

"I entered into the world of MusicMaster only a few years ago after being on the RCS platform for many years, so needless to say, I was extremely nervous about learning an entirely new way of music scheduling and programming. The funny thing was, it didn’t take that long to get into MusicMaster full force and I want to thank Marianne Burkett, Jesus Rodriguez and many of the other excellent support staff I’ve talked to for always being so helpful. I think I was the #1 inquisitive child in 2019 lol. The customer service has been outstanding (with all my stupid questions lol).

"The Rule Tree was probably the hardest thing to grasp initially for me, but after really diving into it, you can really get almost a perfect log out of it. I still like to manually program certain dayparts and specialty shows, but MusicMaster has made my life easier in that regard especially with the Virtual search depth in the Category scheduler.

"My other favorite part is to get lost in the Turnover Analysis features and really dig into great rotations because I am a clock freak and always shifting and changing. Remember, you can sync this up with research as well!

"With three FM’s, and multi HD formats to oversee, you need to have reliable scheduling and get set up the right. Shane Finch and his team really got us going immediately in the right direction and now two years into it, I can quickly assess problems and usually come up with the solution myself. If not, there’s always the helpful user videos, the phone support and we appreciate the MusicMaster team’s willingness to help our PD’s learn and grow with special attention at CRS and other platforms.

"My New Year’s Resolution is to have a prosperous year in PPM for our Country format by hitting it out of the park with a playlist that can’t be beaten.

"My New Year's advice to other programmers is this: It’s critical to look at your categories in Analysis and make sure you’re on target on search depth, correct spread in quarter hours, artist separation and balance. As you change clocks, rotations, category slots, etc., you need to make sure you’re diving into Analysis, getting your burn sheet right and creating the best musical experience for your target audience.

"Here’s a Holiday toast to a perfectly scheduled (should I say Yule?) log to all and a Happy 2020!"

MusicMaster, Inc.
MusicMaster.com

8700 Stonebrook Pkwy, #1167
Frisco, TX 75034
sales@musicmaster.com
469.717.0100