December 2023

Holiday Support Information

Happy Holidays from all of us at MusicMaster! We wish you and your families a safe, healthy and joyous holiday season and a Happy New Year! As a reminder, while our US offices are closed from December 23 - January 2, the MusicMaster support team will still be available to assist you if needed. In the US, Canada and Mexico, call our Support Hotline any time at 262-825-4000 or e-mail support@musicmaster.com. The International support center can be reached on weekdays as usual at +49 30 859 559 55 and support@mmwinisc.com. On the holiday itself, the international support team is also available for emergencies on the hotline numbers given above.

MusicMaster Celebrates 40 Years!

As we head into the home stretch of 2023, we want to take a moment to look back on a year that marked a significant milestone for MusicMaster as we commemorated our 40th anniversary.

“Sweet Dreams (Are Made of This)”

Back in the summer of 1983, radio programmer and engineer Joe Knapp was working at WZUU in Milwaukee, Wisconsin when he had a vision. “A better way to schedule music, using software to do the heavy lifting, while always keeping the user in control.”

Joe had previously dallied in computer programming while writing simple games for the Commodore. With this new idea in mind, Joe borrowed a more powerful Ohio Scientific computer from the station, sat down at his kitchen table, and wrote the very first version of MusicMaster, which he called Revolve.

Travel back in time with Joe Knapp as he shares the exciting moment his vision came to life:

As Joe began using his software at the station, word spread. Soon, other radio programmers came to him and asked to buy a copy. Joe hadn’t considered the possibility of selling it. Happy just to share his cool new toy and help others out, Joe offered it for just $50.

When WZUU Program Director Steve Schram heard this, he pulled Joe aside and said, “Let’s go to lunch.” He convinced Joe the software had real value, and Joe upped the price tag to $3000. As orders began to pour in, the seeds of a business began to bloom. Joe called it A-Ware Software, noting that it was both a play on words and also ensured he'd be at the top of any alphabetical directory listing! He formed a sales partnership with TapScan, and his system – then renamed MusicScan – began spreading to stations all across the country.

As our CEO and Joe’s daughter Laurie Knapp recalled from growing up in the family business: “We didn’t get into this business because we wanted to sell software. The passion for great music programming came first. We wrote tools that we were excited to use, and then shared them with the world.”

“Taking Care of Business”

As the demand for MusicScan grew, Joe knew he needed to move out of the home office and employ a staff to help. His first hire was Scott Wirt.

Back then, young Scott was the Music Director at WLTQ in Milwaukee, WI, and was looking to purchase a music scheduling system. Joe gave him a demo copy of MusicScan, and in a few days, Scott came back to him with a binder full of notes. He’d listened to the programming on a satellite music service that used MusicScan, whipped up a program in Pascal that reverse engineered the rotations, and pointed out where MusicScan could have done better. Joe recalled, “I knew at that moment this kid was a genius and I needed to hire him!”

Once Scott had used MusicScan at WLTQ for a while, Joe recommended him to TapScan. He was hired to be the support department for MusicScan and was transferred down to their headquarters in Alabama. In working with customers and learning the ideas they had for the product, Scott created several add-ons to MusicScan to turn those ideas into a reality, including things like the “Quick Editor”, an updated Backup and Restore utility, and the Datafile Manager. Scott shared these things with Joe, who incorporated them into MusicScan. Scott and Joe then collaborated on new keyword separation rules that allowed separate settings per Artist.

After this, Scott had the opportunity to move back to Wisconsin to join Joe and open up the first actual A-Ware Software office.

The MusicMaster "OG's" Joe Knapp and Scott Wirt circa 1988

Joe and Scott enter their first office in New Berlin, WI

Already inventing multi-user scheduling...with just one keyboard! (With Helmuth Jamalafizius from BCI Germany)

Looking back over the years, Scott reflected, “Turning cool ideas and customer needs into reality has always been a passion of mine, and something I love doing to this day. Creating the first Windows-based version of MusicMaster, now known as MusicMaster Pro, is one of my proudest achievements.”

Today, Scott is celebrating his 35th anniversary with the company, where he leads product development as our Vice President and CTO.

“Everywhere”

Around this same time, the business also expanded internationally through Joe’s friendship and partnership with Rainer Eichhorn, founder of Berlin-based ON AIR.

As Rainer recalled, “When I first met Joe, I was impressed with his dedication to make his clients happy in giving them the best service, support, and software. When I got the chance to work with him and Scott, it was a no brainer for me to end my work for a radio station and join the MusicMaster team. I learned so much from them and 35 years later, I still love these guys and this adventure.”

Joe and Rainer showing off MusicMaster and AirPlay at NAB in the late 90s

Joe and Rainer in 2015, celebrating 25 years together by signing an extension to their partnership agreement.

Now under the guidance of CEO Max Müller for a decade, ON AIR continues to this day to orchestrate our international network of sales and support partners.

Max commented, "Continuing the achievements of the founders is both an honor and a challenge. The radio industry has undergone fundamental changes. MusicMaster, however, asserted its leading role. Whatever technologies we'll be factoring in for continuous innovation, at its core it's about supporting people passionately curating audio brands for millions of listeners worldwide. What has been true from the very beginning still motivates us every day."

Today, our worldwide sales and support partners include Create Consult Research in Australia, Sinclair Media in Canada, Top of Mind in the Netherlands and Belgium, Informa in Brazil, ACE Medias Tools in France, BTL in Hong Kong, BVMEDIA in Italy, DJC Media in Poland, Broadcast Communications International in Hong Kong, Hi-Tech Audio in South Africa, KNOW MEDIA in Spain, SwissMediaPartners in Switzerland, and Broadcast Bionics in the UK.

From Joe’s kitchen table in New Berlin, Wisconsin, MusicMaster can now be found in every corner of the globe: all across North America and Europe, Scandinavia, Israel, Dubai, Qatar, Tunisia, Nigeria, Fiji, Sri Lanka, the Caribbean, Hong Kong, Vietnam, Malaysia, South Africa, Australia, New Zealand and beyond. In fact, one might say the sun never sets on MusicMaster; of the 24 time zones in the world, MusicMaster stations are heard in all of them, except that one that is all water!

"Dream On"

Over the years, what started as a passion project has since evolved into a global standard for music scheduling across terrestrial and satellite radio, television, webcasts, storefronts, digital streaming services, and beyond.

We have had the privilege to partner with everyone from the leading broadcasting companies around the world to high school students just falling in love with radio programming for the first time.

MusicMaster is part of notable brands like BBC Radio, Apple Music, Sirius XM, TuneIn, Viacom MTV, Univision, Multimedios, PRISA Radio, Country Music Television, Saga, Cox Media, Bell, Rogers, Stingray, Corus, RTL, the South African Broadcast Company, FashionTV, Urban One, Radio KissKiss, Radio New Zealand, Radio France, Antenne Bayern, and many more incredible companies. (Notably, Antenne Bayern has been with MusicMaster for 34 years, holding the record for longest ongoing usage of the software internationally!)

Since 1983, our journey has been one of continuous evolution and growth. Over the years, MusicMaster has led the way in embracing technological advancements and refined the balance between artistry and algorithms. We’ve introduced scheduling tools and methods like Optimum Goals, the user-defined custom database, integrated audio, auto-platooning, recursive scheduling, recombinant scheduling, virtual search depths, and more!

As we reflect on four decades of progress, we also look forward to the future. We are dedicated to embracing technologies like AI and cloud, developing more intuitive interfaces, smarter algorithms, and seamless integrations, ensuring that MusicMaster continues to shape the landscape of music programming in the years to come.

Now carrying the torch for the family business, CEO Laurie Knapp reflected, "Most kids wouldn’t like being dragged along to their dad’s office every Saturday, but I loved it. Not just because I could raid the snacks and office supplies, but because my Dad made his job look like so much fun. And now I get it. We are in the business of helping people create amazing entertainment. We are constantly being fueled by their passion and their ingenuity, and every day we get to come up with cool new ways to help them succeed. From day one, we never let ourselves say "this is good enough"... we constantly ask "how can this be better?" That's what makes it fun."


Growing up MusicMaster: Joe and Laurie in 1984 and in 2018 (pictured with Kristopher Jones)

Looking back across the last four decades, Joe Knapp added, "I was just trying to save myself some time and ended up saving lots of time for lots of people. What began as a fun project evolved into a lifetime of fun. I've always loved radio stations, and I'm extremely proud to have had a small part in the success of so many of them."


Joe kicking back in his office around 1995.

Here's to the next 40 years of innovation, excellence, and setting new standards in the realm of music scheduling.

We thank each and every one of our clients for making MusicMaster a continued part of their success, and for being a part of our own.

To commemorate our anniversary, we have put together a gallery of artifacts that trace our evolution, and the pivotal moments that have shaped MusicMaster into what it is today.

Scroll through images using the arrows or thumbnails

From Rock to Jock; Musicians in Radio

by Brian Wheeler

Passion. It’s a common thread among broadcasters and musicians. You need passion to get into and stay in both industries. Passion is what drives and fuels us. For that reason alone, radio and musicians are a solid match. While not every musician has the chops to make interesting radio, there are at least a few artists I’ve found that have hit the airwaves and are carving a niche for themselves in the broadcast world. To get a glimpse of radio from their perspective, I caught up with Brian Vander Ark of The Verve Pipe and Ron Keel of the bands Keel and Ron Keel Band. I would be remiss to not include Steve Gorman, formerly of The Black Crowes and currently doing mornings on KQRS in the Twin Cities, but he politely declined to participate.

Brian Vander Ark recently signed on with WLAV-FM in Grand Rapids, Michigan as their afternoon drive host. It’s a sort of homecoming for him, as he grew up in western Michigan. Along with appearing on podcasts, Brian’s also had a YouTube channel for several years.

brian vander ark show thumbnail

Ron Keel launched his syndicated radio program called Streets of Rock N Roll in 2012. In 2014, Ron signed on as the midday host at KBAD-FM in Sioux Falls, South Dakota. KBAD folded in 2017 despite solid ratings, but Ron’s syndicated program marched on. In 2022, Ron launched RFK Media LLC and continues to broadcast on that platform.

streets of rock n roll thumbnail

I asked Brian and Ron to tell us a little bit about their respective stations and how their initial interest in broadcasting came about.

BVA: I was approached by Michelle (McKormick) and Gregg (Henson) about the possibility of doing a show – I jumped at the chance.

RK: KRFK is a hard rock and heavy metal streaming station administered by my company RFK Media. It is not a hobby station; although I love what we do this is still a business, so it’s built to succeed and deliver an entertaining listening experience for people who love this kind of music. The playlist is as diverse as they come, featuring all genres and eras, the legends, the rising rockers, and some of the artists and songs that may have fallen through the cracks over the years.

While the meat of the sandwich is the music, we’re also proud to host the best syndicated shows in the business – headliners like Eddie Trunk, Charlie Kendall’s METALSHOP, Dee Snider, Joe Elliott from Def Leppard, and many more throughout the week.

My interest in broadcasting stems from hosting my own weekly syndicated show, STREETS OF ROCK N ROLL, since 2012. I graduated to hosting the midday show on KBAD 94.5 FM in my adopted town of Sioux Falls, and learned so much from the rock radio royalty that surrounded me.

How has the audience responded to your show?

BVA: The response has been very positive, which is inspiring. I think once I get my footing and start choosing more of the playlist, everyone will enjoy it even more.

RK: My show STREETS OF ROCK N ROLL is an acquired taste – it’s not for everyone, and I’m cool with that. That’s my hour to create the kind of show that I would personally enjoy; always built around strong feature interviews with rock stars and other celebrities, and usually about 90% new classic rock. Some people just want to listen to “You Shook Me All Night Long” and “Pour Some Sugar On Me,” but as a fan I’m still excited to discover new music and share it with my friends, and that’s what we do on the STREETS OF ROCK N ROLL.

What drew you to radio/broadcasting?

BVA: Nothing specific, although I wear my love of classic rock on my sleeve for sure.

RK: I’m an entertainer by nature, a storyteller, a musical artist. Radio is another outlet for me to entertain people. The inspiration to dive in came from friends and heroes like Kevin DuBrow, Dee Snider, and Alice Cooper who paved the way with their radio shows; you hear these guys having fun, you want to host your own party. So in 2012, while performing on the legendary Monsters Of Rock Cruise with dozens of other rock artists and bands, I just wandered all over the ship with my portable recorder getting quotes and soundbites from all the rock stars and the fans, edited all that together with the music from those artists and some commentary, and all of a sudden the STREETS OF ROCK N ROLL was in high gear.

Can you share some memories of listening to the radio, both growing up and later while in the music industry?

BVA: Absolutely. WTAC in Clio (Flint) had a huge influence on me – I used to let the AM station play all night when I was a kid— many of the songs incorporated themselves into my dreams.

RK: The common story about being a kid in the 70’s, and that first little AM transistor radio was like a bridge to another world – turning the dial and exploring all the different styles of music, from stations in faraway exotic places like Chicago! I would sleep with it under my pillow all night long.

Then of course there’s no thrill like hearing your own music on the radio for the first time, every artist remembers that.

As I really began to mature as a songwriter, my head started filling up with my own songs, and listening to other music becomes a distraction. It’s still that way now, as I have a half dozen songs spinning in my brain at any given time. So I gravitate to talk radio – sports, politics, public broadcasting and especially Coast To Coast AM, the iconic late-night paranormal show. I listen to that type of programming when I’m in a creative phase, and then when I’m creatively exhausted, I’ll binge-listen to music for weeks. That’s why I usually take a break from hosting my radio show a few weeks every year to focus on songwriting.

As a successful musician, you enjoy a unique perspective when it comes to your on-air product. You’ve been on the music side of the product and the mic side. How does this play into your role and personality on the station?

BVA: I’ve always had a sarcastic or sardonic approach to talking about the things I love. Having a sense of humor towards music and the industry has been an important element- it kept me sane through all of those years. So my approach with the show is very much the same. People will either get it or they won’t, but I’m guessing they will and we will be able to build a massive audience.

RK: At first, the rock star thing was both a detriment and a benefit; there’s always been a comfort factor between me and the artists I interviewed, because we could relate to each other. There’s always a lot of common ground. But when I first started, the performer in me was trying to “put on a show” – in my business it’s always New Year’s Eve, the 4th of July, Halloween, everything’s overdone. But I found that the working class, which is really my audience, were just regular people trying to make it through another day. I learned two invaluable lessons doing live radio on KBAD for two years: one, just be yourself, and two, you’re not trying to entertain a million people – you’re just spending the day with that one person out there listening on the job.

In your opinion, what makes ‘good radio’?

BVA: Good radio is a host that can usher you from one song to another with ease. Genres are crossed, and it all makes sense with the on-air personality being the common thread.

RK: That’s a great question, because the medium has evolved due to the streaming revolution and the decrease in full time disc jockeys. Rock 'n roll is especially meant to be a shared experience – not a solitary listener with a curated playlist. It should be live, dangerous, unpredictable, fun, and interesting. Most of the shows on KRFK are pre-recorded and syndicated, but the hosts are fans first and that tangible human excitement is something you can’t get from Spotify or YouTube Music. Good radio must have an identity, a sense of community; no matter if you’re broadcasting from a tower or streaming online, you gotta treat those listeners like family, not like customers.

As a singer/songwriter, you can relate and tell stories which potentially lends itself to interesting on-air content. What advice would you give other musicians about considering an on-air role as a radio personality?

BVA: Be honest. Be forthright. Don’t hold back. Get into trouble on occasion.

RK: The same advice my mentors gave me – just be yourself. And always remember you’re not talking to a million people, you’re talking to that one guy on a construction site, or that girl at the office with her earbuds in, or that trucker who’s just trying to stay awake. You’re not trying to hold a sold-out arena in the palm of your hand. It’s really cool that at any given point, I’ve got 25,000 people tuned in, but if I think about it that way I’ll start “acting” and radio listeners don’t relate to that.

What would you tell radio stations that might reach out to an artist for a potential on-air position?

BVA: I’ll wait for the ratings to come in before I comment 😉

RK: I would tell them to reach out to me at RonKeel.com, because I have twelve years of experience on the air, and my show is available for syndication – let’s take your listeners on a ride down the STREETS OF ROCK N ROLL!

Anything else you’d like to add?

BVA: Nothing really! Thanks, dude!

RK: Well, I want to thank you for the opportunity to share some thoughts and feelings on radio, a topic that I’m obviously passionate about. I owe a huge debt to friends in the industry who have helped steer me in the right directions and taught me so many valuable lessons; I like to think I have a nice balance between being able to listen and learn while still doing things my way, and the proof is streaming right now at http://KRFKradio.com.

A big THANK YOU to Brian Vander Ark and Ron Keel for taking the time to participate and share their thoughts.

No More Remembering to Make a Backup!

by Vicky James

Over the years, I’m sure you’ve heard your MSC remind you of the importance of backing up your database.

First things first… What is a backup? A backup saves all the hard work in which you’ve spent years, days and countless hours building your MusicMaster database. It breaks my heart when a station is attacked by ransomware, which is becoming more and more common, and that hard work is LOST. Let’s not even talk about the unthinkable… when a scheduling computer decides to kick the bucket and with a recent backup, that MusicMaster data dies right along with it!

The good news is, we’ve released a few new tools in MusicMaster Pro that make backups even more convenient for you!

With the release of MusicMaster Pro 8.0.9, you now have Backup OPTIONS! Backup Options allow you not only to set a reminder but also gives you the option to make a backup at that very moment when prompted.

Here’s a brief refresher on how to make a backup, and more importantly a guide leading you in setting the new Backup options.

Under the Tools menu, the first option is Backup.

Once the Backup window is open, you’ll see that MusicMaster tells you when the last backup was performed. As for the types of backups, Standard and Custom, you can read more about them here: https://musicmaster.com/?p=43

But in MusicMaster Version 8.0.9 or later, the new OPTIONS button is what the hype is about!! Click it and you’ll see the following:

This new MusicMaster feature Backup options has two ways to remind you of taking a backup!

The first option is a reminder displayed in the Title Bar display, so you can always see the date/time of the last backup while you’re working in the database.

Here’s how the title bar appears when you select that setting in Backup options.

The next Backup option prompts you to create a backup upon closing the database.

You have the option to specify the number of days to request a backup from the last one taken. This value can be set to 0 prompting you every time you close the station database, or you may increase the number or days. In the example shown above, MusicMaster will now ask me if I would like to make a backup if it’s been at least 3 days since the last backup was made.

When closing the database, this prompt below appears showing me the last backup and asking if I would like make a backup now.

But wait, there’s more!

In the service release of 8.0.12 for MusicMaster Pro, you also have options to save copies of your backups in more locations!

Since joining MusicMaster, I can’t tell you how many times I’ve heard the statement, “I don’t know where MusicMaster backups go!!!” This is often in response to me asking, “Do you happen to know the location of the backup we’ve made?” or “When was your last backup?”

Team MusicMaster has now expanded the CUSTOM BACKUP feature allowing you to save it in up to not one, not two, but three locations! This is especially helpful if you want to store a copy in another location for safety (such as Dropbox or an external thumb drive). Or maybe you want to send a second copy somewhere you can easily find the file and send it to your consultant.

Here’s the beauty:

Go to Tools menu, Backup. Click Create for a new Profile or Modify a current profile.

Enter the location for the alternate backups here. I’ve created two additional copies of backups on both my External drive and Dropbox folder.

Once the locations are set in the profile, click OK. Next, you can then Perform a Custom Backup to be saved safely in each location.

If you have more questions about these new Backup options, contact your Music Scheduling Consultant directly to help!

  Quick Tip

View Turnover for an Assignment Grid

When you look at the Turnover Analysis in MusicMaster, you'll see your predicted song rotations based on your Clocks and currently active Assignment Grid.

But did you know that if you wanted to view turnover for a different Assignment Grid, you can do this with a quick click? Simply right-click on the column header bar of the Turnover Analysis grid and select a different Assignment Grid to view from the list.

Now you can see how your categories perform when being scheduled on that grid. This is handy when you are building and testing new grids, or if you have multiple grids that you rotate between.

Welcome to MusicMaster!

Use the dropdown menu below to view a list of stations and locations.
Click a station on the list to visit its homepage and listen live!


Peter Sieber

Owner of "Habsburg Widnau", Switzerland

Peter Sieber has been running his restaurant and music bar "Habsburg Widnau" in Switzerland for over 33 years. For more than two decades, he and his team have relied on MusicMaster every day.

"It is important to be able to control the playlist so that our music always matches the situation in the restaurant and bar," says Peter. He creates the atmosphere that the guests need. He claims to have "... probably the largest collection of music for the hospitality industry in Switzerland”. "We are also sure to increase guests' length of stay," says Peter. And because he wants this quality to reach their ears, he plays the music through a Meyer Sound system, including an Orban Optimod 8500.

Peter loves MusicMaster because he can give each of his songs the attributes he needs. Creating playlists according to his strict rules is very effective for him. Together with MusicMaster, the restaurateur has created an acoustic brand for his "Habsburg Widnau" restaurant.

Habsburg Widnau exterior

Inside the restaurant

Peter poses with his music collection and MusicMaster system

Guests enjoying a fun and inviting atmosphere

MusicMaster, Inc.
MusicMaster.com

8700 Stonebrook Pkwy, #1167
Frisco, TX 75034
sales@musicmaster.com
469.717.0100