The number one thing I love about MusicMaster is the customer service. I have launched three radio stations in the past two years, and with each station there are unique issues that you encounter in regards to the set up of scheduling and rules. I went to school for journalism, and the rules aspect of programming really has been taught to me by Paul Ziino of MusicMaster. He has walked me through how to set up my MusicMaster and has then customized it to my needs.