MusicMaster, Inc. Privacy Policy

Personal Information
You may choose to provide personal information (such as your name, address, telephone number and email address) on this Web site. Here are some of the ways you may provide the information and the types of information you may submit. We also tell you how we may use the information.

Contact Us Forms
If you choose to contact us through “contact us” forms on this site, we ask you for information such as your name and email address so we can respond to your questions and comments. You may choose to provide additional information as well. We may use the IP address associated with your submission to direct your request to the closest regional office.

Support Center Accounts
You may choose to create an account on our website for the purposes of purchasing products, contacting our support department or downloading product files and documentation. When you do this, we may ask for your name, company name, e-mail address and a password. The password you choose is protected in a way that does not allow recovery of the original password from the information in our database, so it is not personal information that we retain. If you choose to download files via the support center, we maintain a log of files downloaded, included the user account, date/time, filename and IP address. You have the option to supply information about the broadcast stations that you program with our products including the station name, location, musical format, station type and frequency. This information is used to feature your station on our website tuner function. You have the option to modify or delete this information at any time via your support center account. Our website can also present a map showing where our customers are located. This is generated using anonymous geolocation data based on address data you have provided, but there is no personally identifiable information available in the presentation of that map display.

eCommerce and Credit Card Payments
You may choose to purchase products and services via our web store, or set up recurring payments for a MusicMaster subscription online. This system requires the creation of a Support Center account as defined above. When making a purchase from our web store, you will be have the option to complete your purchase using PayPal™, if you are a member of their service or using a credit card. Credit card transactions are completed via secure connection to Authorize.net, our payment provider. Their privacy policy can be found here: https://www.authorize.net/company/privacy/. Any stored credit card information is maintained and secured by Authorize.net and not available to MusicMaster, Inc. We also provide the option for customers to make ACH transfers, bank-to-bank transfers processed by the Automated Clearing House network. We are never given credit card or banking information during this process. Finally, customers may choose to directly provide their credit card information to us over the phone, in which case we immediately enter the information directly into Authorize.net while the customer remains on the line. Any written notes containing customer credit card information are shredded immediately following the transaction.

Software Licensing
When you purchase our products, you agree to terms and conditions for the product purchased. These may contain terms related software licensing and the ability of the software to contact our servers for the purpose of license verification and renewal. We only send information necessary for this process including a serial number and generic computer identification information to verify the number of installations available. All license information is transmitted using secure encryption. Some products offer a user registration function that allows you the option to associate a license with user and location that you provide. You have the ability to modify or delete this information at any time from within the software. We maintain a history of license renewal activities.

Support Requests
If you require technical assistance with our products, you may choose to open a support case. You have the option to contact us by phone, e-mail, your web site account or feedback form within our software. We record a history of each support case for quality assurance and improvement of our services.

Questionnaires and Surveys
Following the completion of a customer support case, we occasionally invite customers to complete a survey about their experiences and interests. These surveys help us serve you better and improve the usefulness of our content and other offerings. These surveys are processed by GetFeedback, an independent research firm. Their respondent privacy information can be located here: https://www.getfeedback.com/privacy

Non-Personal Information for Analytics and Interest-Based Advertising
We collect certain aggregate and non-personal information when you visit MusicMaster.com through the use of “cookies” and other “web beacon” technology. For more information about cookies, visit www.aboutcookies.org.

These cookies and other technologies do not identify you personally but provide technical and behavioral information such as the IP address, device ID, the date and time of your visit, the pages you view, and the websites you visited before and after visiting that site. This information helps us analyze how users interact with our website, allowing us to improve that experience. Browser cookies may also enhance your website experience by saving your preferences when visiting MusicMaster.com, such as your language preference.

Non-personal information, as described above, is also used to analyze user interaction with MusicMaster advertisements, or to serve future advertisements to MusicMaster.com visitors. MusicMaster, Inc. adheres to the European Principles of the EDAA Online Behavioral Advertising (OBA) Framework. If you would like more information on your privacy with online advertisements, visit www.youronlinechoices.eu.

By continuing to use MusicMaster.com, you are agreeing to the use of "cookies". However, we respect our users’ privacy and understand that some users don’t want this data to be collected. You do have the opportunity to disable the use of “cookies” from MusicMaster.com and opt out of this data collection. The “Help” portion of the toolbar on most browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing browser cookies and delete the associated information.

Remember though, without browser cookies, you may not be able to take full advantage of all our Website features.

Information We Share
We do not sell or otherwise disclose personal information about our Web site visitors, except as described here. We may share information provided by our visitors to MusicMaster.com with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Links to Other Sites
We provide links to other Web sites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked Web sites. We are not responsible for the content of linked sites or any use of the sites.

Changes to this Policy
We reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Sites, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically.

If we make any changes to this Policy, we will change the “Last Updated” date above.

If we make any major changes to this Policy – including, but not limited to, changes that materially impact previously collected information about you – we will contact you by email to obtain your prior express consent.

If you have any questions or concerns about this privacy policy, please feel free to contact us.