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MusicMaster Blog

Windows Update Issue Impacting Some MMPro Users posted on November 5th, 2024

Since Thursday, October 31, 2024, We have been seeing increased reports of MusicMaster Pro shutting down in the middle of operations. Typical operations impacted include auto-scheduling activities and log editing activities, but all workflows within MusicMaster can trigger an unexpected shutdown of the application.

Impacted versions include all releases of MusicMaster Pro Version 6, Version 7, and Version 8, and impacted operating systems include Windows 10 and Windows 11.

We believe that Windows released an update to Office 365 that is the root cause of this error. We also believe that the latest update to Windows 11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5044380) may also lead to this issue. If you are experiencing unexpected shutdowns to MusicMaster Pro, here are some steps you can take to possibly resolve the issue, at least temporarily.

  • Immediately after seeing MusicMaster Pro shut down unexpectedly, open the Windows Event Viewer, and look at the most recent error in the Application Log. If it references MSADO15.DLL, your system may be impacted. To take corrective action, try the following.
  • In your search bar, type “Add Remove” and then select Add Remove Programs from the results list.
  • In the list of applications displayed, look for Microsoft Access Database Engine (2010), Click on it (or on the 3 dots to the right of it if Windows 11) and choose Modify Or Update (depending on your Windows version).
  • Next, Choose Reinstall or Repair from the options provided
  • Finally, choose Reinstall, and confirm with the button at the bottom

This will reset Microsoft Access to the version that was installed with MusicMaster and should return full functionality.

Finally, be advised that should Microsoft push out another faulty update, this issue may return, thus we recommend disabling Windows Updates temporarily until Microsoft provides final resolution to the issue.

We apologize for any inconvenience and, as always, stand by to assist you in any way we can. Feel free to reach out to our support department at 262-825-4000 if you have any questions or require assistance.

Jerry Parker

Dir. Operations.

MusicMaster, Inc.